the number thirteen

Terms, Shipping & FAQ

1. Terms & Conditions

All sales are final. I do not accept returns, cancellations, or exchanges.

• If your order arrives damaged or incorrect, please contact me within 24 hours of delivery with photos so I can help resolve it.

Buyers are responsible for any customs duties, import taxes, tariff or delivery fees due upon arrival. It is also the buyer’s responsibility to be aware of their country’s import laws before purchasing. Items ship from Belgium, Europe.

• By placing an order, you agree to all terms listed on this page.



2. Shipping Info

Ships from: Belgium, Europe

Processing time:

Estimated delivery times:

All orders include tracking, are insured, and require a signature upon delivery. Delays may occur due to customs or postal service issues.

If your country is not listed at the check out, get a personalized shipping quote via the contact form.

Customs & import fees: Buyers are responsible for any customs duties, taxes, tariff or import fees that may apply upon delivery.

It is the buyer’s responsibility to be aware of their country’s import laws and any restrictions that may affect delivery.



3. Frequently Asked Questions

Do you accept returns or cancellations?

No, all sales are final. Please read listings carefully before purchasing.

Can I change my address after ordering?

If your order hasn’t shipped yet, contact me ASAP. Once it’s out, I can’t reroute it.

Are your items handmade or unique?

Yes! All my pieces are handmade, so small variations are normal and part of the charm.

Ring Sizing

Please get your ring size measured professionally at a jewellery store — online methods are rarely accurate, and I do not offer resizing.

You can also find affordable ring sizers online.

I accept sizes in UK, US, or MM (inner circumference only). Example: UK K / US 5.25 / MM 50. Be sure to specify which format you’re using when ordering.

All rings are measured at the center of the shank, so no need to size up for wider bands.

Keep in mind: finger size can vary with temperature — bigger in summer, smaller in winter.

Where can I ask something not listed here?

Send me a message through the contact form — I’m happy to help!



4. General Product Safety Regulation (GPSR):

All items are handmade from sterling or fine silver and are not intended for children.

Jewellery should be stored properly and not worn while bathing, swimming, sleeping, cleaning, or during physical activities.

To keep your jewellery looking its best, clean it gently with a silver polishing cloth (every order comes with one) or use a silver bath as needed.

Small pieces may pose a choking hazard — keep out of reach of children.

Unless otherwise stated, all gemstones used are natural.

Please note: Prong settings may catch on clothing or fabric.

 

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